Dear Sir or Madam,

　　Last Thursday, I traveled on the 8∶00 a.m.train from Glasgow to London King’s Cross and I was quite angry with the service of your company．

　　The train didn't come on time and it was forty minutes late when it left Glasgow．A man at the station said sorry to us, but he didn't give us any reasons for the delay(誤點)．We then had further delays on the way and had to wait another thirty minutes．As a result, I missed my plane from London to Frankfurt and had to wait for several hours．

　　What's more, the service on the train was also very poor, The trip took more than five hours．Unluckily, we could buy nothing but some soft drinks on the train．Worst of all, something was wrong with the air conditioning(空調(diào)系統(tǒng))and it got hotter and hotter in the train．Before we reached King's Cross, the temperature was over 40℃．

　　Because of your poor service, I feel you should pay me compensation(賠償)．

　　I am looking forward to hearing from you．

Yours faithfully

David Roberson

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閱讀理解。

　　Jack worked in an office in a small town．One day his boss(老板)said to him,“Jack, I want you to go Manchester, to an office there, to see Mr．Brown．Here's the address(地址)．”Jack went to Manchester．When he walked out of the railway station, he thought,“The office isn't far from the station．I'll find it easily．”

　　But after an hour he didn't find it, so he stopped and asked an old woman．She said,“Go straight along this street, turn to the left at the end, and it's the second building on the right．”Jack went and found it．

　　A few days later he went to the same city, but again he did not find the office, so he asked someone the way．It was the same old woman!She was astonished(驚訝)and said,“Are you still looking for that place?”

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