閱讀理解。

　　I’m seventeen．I had worked as a box boy at a supermarket in Los Angeles．People came to the counter and you put things in their bags for them and carried things to their cars．It was hard work．

　　While working, you wear a plate with your name on it．I once met someone I knew years ago．I remembered his name and said, “Mr．Castle, how are you?” We talked about this and that．As he left, he said, “It was nice talking to you, Brett．” I felt great, he remembered me．Then I looked down at my name plate．Oh no．He didn’t remember me at all, he just read the name plate．I wish I had put “Irving” down on my name plate．If he’d have said, “Oh yes, Irving, how could I forget you?” I’d have been ready for him．There’s nothing personal here．

　　The manager and everyone else who were a step above the box boys often shouted orders．One of these was：You couldn’t accept tips．Okay, I’m outside and I put the bags in the car．For a lot of people, the natural reaction is to take a quarter and give it to me．I’d say, “I’m sorry, I can’t．” They’d get angry．When you give someone a tip, you’re sort of being polite．You take a quarter and you put it in their hands and you expect them to say, “Oh, thanks a lot．” When you say, “I’m sorry, I can’t,” they feel a little put down．They say, “No one will know．” And they put it in your pocket．You say, “I really can’t．” It gets to a point where you almost have to hurt a person physically to prevent him from tipping you．It was not in agreement with the store’s belief in being friendly．Accepting tips was a friendly thing and made the customer feel good．I just couldn’t understand the strangeness of some people’s ideas．One lady actually put it in my pocket, got in the car, and drove away．I would have had to throw the quarter at her or eaten it or something．

　　I had decided that one year was enough．Some people needed the job to stay alive and fed．I guess I had the means and could afford to hate it and give it up．

(1)

What can be the best title for this text?

[　　]

A．

How Hard Life is for Box Boys

B．

Getting along with Customers

C．

Why I Gave up My Job

D．

The Art of Taking Tips

(2)

From the second paragraph, we can infer that _________．

[　　]

A．

the writer didn’t like the impersonal part of his job

B．

with a name plate, people can easily start talking

C．

Mr．Castle mistook Irving for Brett

D．

Irving was the writer’s real name

(3)

The box boy refused to accept tips because _________．

[　　]

A．

customers only gave small tips

B．

some customers had strange ideas about tipping

C．

the store forbade the box boys to take tips

D．

he didn’t want to fight with the customers

(4)

The underlined phrase “put down” in the third paragraph probably means _________．

[　　]

A．

misunderstood

B．

defeated

C．

hateful

D．

hurt

答案：1．C;2．A;3．C;4．D;
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(1)

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A．

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to protect her right

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to live independently

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From the story, we can tell that Julia's employer was ________．

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A．

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　　Then came Purple and Indigo(深藍)…．

　　The colors went on boasting, each convinced of his or her own 　　11　　．Their quarreling became louder and louder．Suddenly there was a startling flash of bright lightening thunder．Rain started to pour down 　　12　　．The colors crouched(蜷縮)down 　　13　　, drawing close to one another for comfort．

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warmth

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usual

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normal

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at midnight

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gift

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for more

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any more

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no longer

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turn to

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fight for

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superiority

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gently

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each other

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combined

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科目：高中英語 來源：0103 月考題 題型：閱讀理解

閱讀理解。
     CBC is a famous air company which has over twenty planes carrying passengers and goods, flying
along 12 fixed lines all over the world. Its service is very good but some passengers are still not satisfied
with it and that is why in 1998 and 1999 the company received letters of complaints(投訴) from consumers
or passengers who pointed out over a dozen kinds of problems which are divided in groups in the following
table. This division is called Category. Problems that appear when the plane is flying are Flight problems.
Those about passengers' things carried by the plane are Baggage problems. Customer service refers to
service work which passengers are not satisfied with. Over sales of seats are about the fact that more seats
are sold and as a result the plane is too crowded to be safe. Refund problems appear when passengers fail
to receive the money paid to them because of what they have lost. Fares are problems about the price of
tickets. Reservations are problems that appear when passengers could not get the tickets they have already
booked. Tours are problems about the passengers'traveling by air or hotel problems. Advertising is what the
passengers think about advertisement on the plane. Credit problems are about the use of credit cards. 　　
          ONSUMER COMPLAINTS RECEIVED BY THE CBC 　　
Category　　　　　　　　　　　　　　　　 1998　　　　1999 　　　　　　　　　　　　　　　　　　　　　                                                                       (percent)　 (percent) 　　
Flight problems…………………………………   20.0%　　　 22.1% 　　
Baggage …………………………………………  18.3%　 　　21.8% 　　
Customer service ………………………………   13.1%　　　 11.3% 　　
Over sales of seats ……………………………… 10.5%　 　　11.8% 　　
Refund problems ………………………………   10.1%　　　  8.1% 　　
Fares ……………………………………………   6.4%　　　   6.0% 　　
Reservations and ticketing ………………………  5.8%　　　   5.6% 　　
Tours ……………………………………………  3.3%　　　　2.3% 　　
Smoking …………………………………………  3.2%　　　   2.9% 　　
Advertising ………………………………………  1.2%　　　　1.1% 　　
Credit ……………………………………………  1.0%　　　   0.8% 　　
Special passengers ………………………………  0.9%　　　   0.9% 　　
Other ……………………………………………   6.2%　　　   5.3% 　　
Total　　　　　　　　　　 　　　　　　　   100.%　 　   100.%　 　　
Total Number of Complaints　　　 　　　        22,988　　　 13,278 49
1. About how many complaints concerning Credit were received by the CBC in 1998?
[     ]
A. 133 　　
B. 220 　　
C. 230 　　
D. 1,220
2. By about what percent did the total number of complaints decrease from 1998 to 1999?
[     ]
A. 40% 　　
B. 60% 　　
C. 75% 　　
D. 100%
3. Which of the following statements or sayings can be inferred from the table? 
    I. In 1998 and in 1999, complaints about Flight problems, Baggage, and Customer service together took
        more than 50 percent of all consumer complaints received by the CBC Company. 　
    II. The number of Special passenger complaints was unchanged from 1998 to 1999.
    III. From 1998 to 1999 the number of Flight problem complaints increased by more than two percent.
[     ]
A. I only 　　
B. II only 　　
C. I and II only 　　
D. I and III only

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