Question

（三）
第二節(jié)：書(shū)面表達(dá)（滿分25分）
假設(shè)你叫李華，學(xué)校廣播站英語(yǔ)節(jié)目向全校學(xué)生征求英文稿件，請(qǐng)根據(jù)下面提示寫(xiě)一份英文投訴信件：
1．我收到你們上個(gè)月的話費(fèi)單后發(fā)現(xiàn)有些計(jì)算錯(cuò)誤，我覺(jué)得我被多收（overcharge）了兩個(gè)國(guó)際長(zhǎng)途費(fèi)用。
2．但當(dāng)我打電話詢(xún)問(wèn)客服部門(mén)時(shí)，接電話的女孩態(tài)度非常粗魯。一方面她總是打斷我的話，另一方面她甚至說(shuō)錯(cuò)誤在我。
3．我建議對(duì)這個(gè)女孩進(jìn)行懲罰,另外告訴她該如何對(duì)待客戶(hù)。我希望她能向我正式道歉。
注意：1．此投訴信應(yīng)寫(xiě)給電信公司（China telecom）服務(wù)經(jīng)理。
2．信的開(kāi)關(guān)與結(jié)尾已給出。
3．詞數(shù)：100左右
Dear Sir，
I am writing to let you know the deplorable attitud of one of your staff members．        
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An early response will be appreciated．
Sincerely yours，
Li Hua

Answer 1

Dear Sir，
I am writing to let you know the deplorable attiude of one of your staff member．I received my telephone bill for the previous month from you and thought there were some errors in calculation：I had been over-charged for two overseas calls．
However，when I called your Complaints Department，the girl who answered my phone was very rude．For one thing she jnterrupted me continually，for another she even said that it was my own fault．Need-less to say，such a way of dealing with customers is unacceptable．
I would like to suggest that the girl in question should be disci-plined，and instructed on the proper way to deal with clients．And I hope she can make a formal apology to me．
An early response will be appreciated．
Sincerely yours，
Li Hua

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