5.聽下面一段對話,完成第l6至第20五道小題,每小題僅填寫一個詞.聽對話前,你將有20秒鐘的時間閱讀試題,聽完后你將有60秒鐘的作答時間.這段對話你將聽兩遍.
    Customer Complaint Form(客戶投訴表)
Customer Thompson Electronics
 Problem
 
 
 A (16)wrong delivery:
●Printers ordered:25 HW (17)3C56/3c56
●Printers delivered:25 HW56
 Cause A computer (18)systemproblem
 Solution
(解決方案)
●Post the correct order(19)special delivery
•Put a$300 (20)credit 0n the customer'S account

分析

解答 16.wrong 17.3C56/3c56 18.system 19.special 20.credit

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