Question

6．假定你是銷(xiāo)售部的經(jīng)理，收到了來(lái)自一位名叫Cathy顧客（customer）的投訴電子郵件，了解到了一位女服務(wù)員對(duì)Cathy的無(wú)禮行為．請(qǐng)認(rèn)真閱讀下面的郵件，并根據(jù)信中的內(nèi)容和實(shí)際用英語(yǔ)回復(fù)，可以有適當(dāng)?shù)陌l(fā)揮．

To：sunshineclothesstore@126．com

From：cathy@qq．com

Subject：complaint

Dear Sales Manager， I am writing to coplain about what one of your saleswomen has done．Last Sunday，I went to your store to look for aT-shirt．When I asked a saleswoman，Ms Wang for help in finding my size，she told me that she was busy and said impolitely that if I couldn't find one，it meant the store didn't have it．I couldn't stand it．Would you mind answering my questions？ ●What is a saleswoman's job？ ●As a saleswoman，what quality should she have？ ●What do you think of Ms Wang's behaviour？ ●Do you care about a customer's feeling？Why or why not？ I felt that Ms Wang was rude．I hope you deal with it seriously．I look forward to hearing from you soon and a more pleasant shopping experience at your store next time． Best wishes Cathy

注意：1詞數(shù)90左右．回復(fù)信的開(kāi)頭和結(jié)尾已經(jīng)寫(xiě)好，不計(jì)入總詞數(shù)；
2 回復(fù)中不得提及真實(shí)的人名、校名等相關(guān)信息．
Dear Cathy，
Thanks for your letter．I am sorry to learn that you have got the bad treatment．I have known all about it．Now let me answer your questions．
                                                      
I am sorry that this has made you feel unpleasant．We have done something to deal with it．I think you'll be satisfied．I hope you will go on supporting us and enjoy our excellent service next time．
Best wishes
Sales Manager．

Answer 1

分析 【高分句型一】
As a saleswoman，①it's her duty to ②offer good service to her customers，③such as giving help and advice to them，answering all kinds of questions and satisfying their needs．作為服務(wù)員，給顧客提供好的服務(wù)是她的職責(zé)，例如提供幫助和建議，回答各種問(wèn)題，滿足他們的需要．
①it's one's duty to do sth 做某事是某人的職責(zé)．
②offer sth to sb給某人提供某物．
③such as例如，列出事例．
【高分句型二】
So I don't think①M(fèi)s Wang's behaviour was good and her service ②isn't up to standard at all所以我認(rèn)為王女士的行為是錯(cuò)的，她的服務(wù)沒(méi)有達(dá)到標(biāo)準(zhǔn)．
①think后是省略了that的賓語(yǔ)從句，否定轉(zhuǎn)移．
②not…at all一點(diǎn)也不．

解答 Dear Cathy，
Thanks for your letter．I am sorry to learn that you have got the bad treatment．I have known all about it．Now let me answer your questions．
 As a saleswoman，it's her duty to offer good service to her customers，such as giving help and advice to them，answering all kinds of questions and satisfying their needs．【高分句型一】She should be kind，helpful，patient，generous，smart and so on．（女服務(wù)員的工作和職責(zé)）So I don't think Ms Wang's behaviour was good and her service isn't up to standard at all【高分句型二】She doesn't have the good quality a saleswoman should have．（對(duì)女服務(wù)員的行為的看法）As we all know，a customer is our God．You are our God，so we care about your feelings very much．（在意顧客的感受，為什么？）
 I am sorry that this has made you feel unpleasant．We have done something to deal with it．I think you'll be satisfied．I hope you will go on supporting us and enjoy our excellent service next time．
 Best wishes
 Sales Manager

點(diǎn)評(píng) 根據(jù)題目所提供的信息，分清各要點(diǎn)之間的內(nèi)在聯(lián)系，確定如何下手，使表達(dá)內(nèi)容條理清楚，否則，語(yǔ)無(wú)倫次的文章將不會(huì)被人接受，也不可能得到高分．此篇書(shū)面表達(dá)首先要讀清來(lái)信的內(nèi)容，在針對(duì)來(lái)信內(nèi)容提出不同的建議．