Sometimes, even the best friends have fights. They disagree with each other and begin to argue. Sometimes, they even stop talking to each other. What can be done to help the two friends make up? Finding a good friend who knows both of them very well to be a peacemaker is a good way. Maybe one day you will be a peacemaker for your good friends. Here are some useful communication strategies for you to use.
State your feelings clearly but don’t criticize them. Begin with “I feel” instead of “You always…”.
Don’t stop or finish the other person’s sentences.
Listen carefully to what the other person is saying. Try to see the other person’s side of the disagreement.
Look the other person in the eyes when you are talking.
Ask questions to make sure that you understand them.
Repeat the other person’s ideas as you understand them.
Never put anyone down. Saying things like “You’re stupid” makes communication difficult.
Try to find a solution that makes the two friends happy. Never decide who is right and who is wrong. Instead, help them to find their own “win-win” solution. A “win-win” solution allows each of them to feel good. In this way, their friendship can be continued.
【小題1】Which of the following is the suitable language for a peacemaker?

A．“I feel …”B．“You always…”C．“You are stupid.”D．“You are wrong.”
【小題2】How should the peacemaker behave when talking with the two friends?
A．Stop the other person’s sentences in time.
B．Repeat his own ideas to make himself understood.
C．Listen to the other person carefully and ask some questions.
D．Don’t look at the other when you are talking.
【小題3】What does the phrase “put anyone down” mean in the article?
A．令人失望B．提醒人C．把人放下D．羞辱人
【小題4】How do you understand a “win-win” solution?
A．It is a way that helps make new friends.
B．It is a way that makes both people pleased.
C．It is a way that tells who is right and who is wrong.
D．It is a way to understand a person.


【小題1】A
【小題1】C
【小題1】D
【小題1】B

解析【小題1】根據(jù)State your feelings clearly but don’t criticize them. Begin with “I feel” instead of “You always…”.描述,可知選A
【小題1】根據(jù)Listen carefully to what the other person is saying. 和Ask questions to make sure that you understand them.可知選C
【小題1】聯(lián)系下文Saying things like “You’re stupid” makes communication difficult.描述,可知是羞辱人的意思,故選D
【小題1】根據(jù)最后一段Instead, help them to find their own “win-win” solution. A “win-win” solution allows each of them to feel good.描述,可知選B

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